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Before you place your transit order request:
You will need to obtain a Clipper Card. Clipper is an all-in-one transit card that keeps track of any passes, ride books and cash value that you load onto it,
while applying all applicable fares, discounts and transfer rules. This lets you customize your card for your own transit needs.
The Clipper card can hold multiple passes, ride books or tickets (which are specific to the transit system being used),
as well as up to $300 in cash value at one time. Cash value on your Clipper card can be used to ride any participating transit system.
Clipper Cards can be obtained online at www.clippercard.com or at most Walgreens.
Important reminders for using Clipper on Caltrain:
• You must always have $1.25 in cash value on your card.
• Please remember to tag off.
Learn more about these tips.
If you plan to order more than $75 each month, please contact our WageWorks Account Manager, Troy Aquino at:
troy.aquino@wageworks.com, prior
to registering and placing your order. Ask Troy to set you up in an account that will allow you to use a credit card for any amount over the $75 subsidy we offer each month. Troy will contact you with instructions once you are in the correct system, so you can register and place your order.
http://getwageworks.com/smccap
When you're ready to Sign Up for an online account,
click here or type www.wageworks.com in your browser.
Or Call 1.877.WageWorks (877.924.3967) to speak to one of their Customer Service Representatives.
Enroll in minutes
It's quick and easy - less than 5 minutes for most people .You can sign up or make changes whenever you choose - online or by phone. Once you place your order, you don't need to come back unless you want to change or cancel your order. You must cancel or change your order no later than 8:59 p.m., Pacific Time on the 10th of the month to be effective for the following benefit month. When you enroll, just select your transit provider and type of pass. It's that simple. Every month, the Commute Alternatives Program contributes up to $75 automatically, and WageWorks uses it to pay for your transit pass.
Set It, Forget It
Once you choose "Every Month" for your Commuter order, you'll automatically receive the same benefit every month until you change or cancel it. The same cutoff date for orders applies to changes or cancellations, so plan ahead. Check your monthly reminder emails for deadlines. Remember, it's up to you to make changes through WageWorks - your transit provider cannot notify them if you stop riding.
Instructions to sign up online
Just go to our website: www.smccap.org and click on the link to www.wageworks.com.
Or, you can call 877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m.
| 1. | Log in. Visit www.wageworks.com to set up your account. |
| 2. | Since you're new to WageWorks, click "Sign Me Up!" to verify your employee status through a few simple questions and create a password. |
| 3. | Enter the last four digits of your Employee ID number when prompted for your ID Code. |
| 4. | Enter your email address to receive confirmations electronically. |
| 5. | Choose "Place Commuter Order" |
| 6. | Select Benefit: Transit Users, choose "Public Transit" If you use Caltrain or BART parking, please choose "Park & Ride" |
| 7. | Select Your Service Provider. Please note, you can check only one service provider at a time |
| 8. | Select Your Pass |
| 9. | Select Your Pass Options |
| 10. | Confirm Your Mailing Address and Info (review for accuracy and check the box) |
| 11. | Click "Order" |
Sit back. From now on, you'll get your passes on your Clipper Card. And you never have to renew your enrollment.
Changing Directions Along the Way
It's easy to make a change. Login to your Commuter Benefits account at www.wageworks.com, then:
| • | Choose "Modify or Cancel Commuter Order" from the menu, or select the listing for the order itself. |
| • | To cancel, just click the "Cancel" button. |
| • | To change details such as amount, frequency, or mailing address, follow the instructions and place your order. |
| • | To change to a different type of pass, cancel your order and start over with a new one. |
Email Confirmations
With convenient immediate confirmations and monthly reminders, keeping your order current is simple with WageWorks. The information provided in the email is specific to your order, but also provides general pre-tax limit information. Since your program is not combined with a payroll deduction, please disregard any references to pre-tax limits and payroll deductions. Your payroll deduction is calculated as zero and the County's $75 subsidy is offered in lieu of the pre-tax limit under this program.
Questions?
For more information about monthly enrollment and participation, please visit http://getwageworks.com/smccap.
To talk to a trained expert who can help you take advantage of the program, call the WageWorks Customer Service at 877-WageWorks (877-924-3967) Monday through Friday, from 5:00 a.m. to 5:00 p.m, Pacific Time.
If you have specific questions about the San Mateo County Commute Alternatives Program, please login to:
Website www.smccap.org
E-mail: commute@co.sanmateo.ca.us
Phone: 650-599-7366
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