Worried about missing your ride home? Sick child? Demanding boss? It is our policy to assist any registered Commute Alternatives Program (CAP) participant with a Guaranteed Ride Home on a day they require travel assistance due to the event of a workday emergency.
Think of it as "commuter insurance"! This benefit is available to registered CAP commuters only who are regular users of commuting alternatives-carpooling, vanpooling, transit, walking or bicycling. So whether it's for an illness, family crisis, or unscheduled supervisor-approved overtime, a free taxi or rental car will get you home!
Eligibility for this program is outlined below:
You can take a taxi (if you live within 25 miles from home).
You can take a rental car (if you live over 25 miles from home).
You can check out a county car from our Redwood City County Government Center Motor Pool Shop - Call (650) 363-4036.
We can give your co-worker a monetary reimbursement of $20 to take you home.
We can reimburse you for any public transit ticket, should you prefer to use public transit to get home.
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You may use the Guaranteed Ride Home Program if:
Sudden illnesses of self or immediate family members or carpool partner.
Personal or family emergency
Eldercare or daycare emergency
Transit vehicle breakdown or no-show
Theft of bicycle, bad weather (for walkers/bicyclists)
Supervisor-approved, unscheduled overtime.
Unexpected early departure of rideshare partner
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The Guaranteed Ride Home MAY NOT BE USED FOR:
Personal errands.
Any rides TO work
Job related injuries.
Pre-planned medical or dental appointments.
Business-related travel.
Pre-arranged overtime
Non-emergency side trips on the way home.
When you are approved to participate in the Guaranteed Ride Home Program, you will be issued a taxi or a rental car voucher to use in an emergency. Each Emergency Ride Home Voucher (ERH) is negotiable for one free taxi ride or a twenty-four (24) hour car rental.
The simple terms of the Guaranteed Ride Home Program
Employees who receive ERH Vouchers must be registered with our program and currently using one of the commute alternatives we offer such as: carpooling, vanpooling, riding transit, biking or walking.
Employees are eligible to use the Guaranteed Ride Home Program as long as they have obtained a voucher (in advance) and used a commute alternative on the day the Guaranteed Ride Home voucher is needed.
If your commute distance is LESS than 25 miles one-way:
Call Yellow Cab Company Peninsula Inc.…(800) 595-1222 (Southern and Central San Mateo County)
South San Francisco Yellow Cab ……. 650) 588-2131 (Northern San Mateo County) to arrange a ride home.
If your commute distance is GREATER than 25 miles one-way:
Call the Enterprise Rent-a-Car office nearest you or (800) 736-8222 (one 24-hour period, unlimited miles)
An Enterprise representative will pick you up at the desired location and time (or you may get your own ride to the Enterprise office if that's more convenient) and bring you back to the Enterprise office.
Enterprise requires you to show a valid driver's license, provide a personal credit card number as collateral and sign a standard rental agreement before taking a car.
Rentals are for one day only. You will be responsible for any additional days if you decide to keep the rental longer.
You will responsible for refueling the vehicle prior to returning the rental to Enterprise the following day.
For more information, call the Peninsula Traffic Congestion Relief Alliance (650) 588-8170
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